Using e-mail To Take Care Of Customers Who Doesn’t Speak English
John
June 03, 2009
Translation services, in the press
1 Comment
Tags: Business translation, localization, press, translation service
Google just announced a new feature in its Gmail system: automatic machine translation of e-mails in your inbox. The feature is based on its long developed translation engine.
For us marketers – this could help dealing with one of our acute pains: communication with customers who do not speak /understand English.
How it works?
(1) You ask the customer to write you an e-mail explaining his/her request in his/her native language.
(2) You click “Translate this e-mail” and you’re done.
There are several disadvantages with this method:
1. Machine translation still works poorly. The translated results provided can show us only … Continue Reading
